Contracts can be cancelled at any time but may incur a charge. Please check and read any contract before signing.
2.1. In the first 14 days. The CLIENT has the right to cancel this agreement (which starts once the CLIENT has received the letter(s) of authority to sign), and may do so giving Simple Claims Assistance Ltd a clear statement of the requirement to exercise this right within 14 days (the ‘Cooling Off Period’) without any charge or liability to Simple Claims Assistance Ltd. A Cancellation Form is included in the CLAIMS PACK for convenience but it is not necessary to use, you may cancel by email and/or verbally.
2.2. After the first 14 days. If the CLIENT wishes to cancel this Agreement after the Cooling Off Period (which may be done, verbally, by email or post, a Cancellation Form is included in the CLAIMS PACK for convenience but it is not necessary to use), Simple Claims Assistance Ltd will be entitled to charge the CLIENT for work done up to the time of said cancellation. Full details of the charges payable are included in the “Illustration of the cancellation charges payable by the CLIENT after the 14-day Cooling Period”.
|Examples of cancellation circumstances||Penalty/Fee|
|The CLIENT no longer wishes to proceed with the CLAIM or wishes to appoint a third party to carry out the CLAIM for them or wishes to continue the CLAIM themselves.||Fee payable|
|Where Simple Claims Assistance Ltd make changes to the SERVICES we provide or the terms themselves||No Fee|
|The CLIENTs case/CLAIM has no reasonable grounds for COMPENSATION||No Fee|
|Simple Claims Assistance Ltd suspend SERVICES to the CLIENT||No Fee|
|The CLIENT has a legal right to end the contract with Simple Claims Assistance Ltd due to a breach of obligations||No Fee|
3.1. Act promptly. The CLIENT will deal promptly with every reasonable request made by Simple Claims Assistance Ltd, from any COMPANY and any Body/Organisation involved in the process and will be required to obtain relevant information from whatever source is appropriate on a continuing basis.
3.2. Keep us informed. The CLIENT will promptly inform Simple Claims Assistance Ltd of any relevant matters that may affect the CLAIM or the CLIENT’s obligations under these Terms of Engagement. Including, even if not requested by Simple Claims Assistance Ltd, any contact with any 3rd parties/firms involved in the CLAIM (example; the COMPANY the CLAIM is against sends a letter to the CLIENT).
4.1. Check. Simple Claims Assistance Ltd will check the documentation and information the CLIENT provides and will contact the CLIENT if it appears that additional information or
clarification is needed before proceeding with the CLAIM.
4.2. Decisions to pursue the CLAIM. Simple Claims Assistance Ltd shall have absolute discretion as to whether to proceed with the CLAIM at any time during the CLAIMs process (but will act reasonably in making its decision) and will promptly notify the CLIENT if the CLAIM is not to be pursued by Simple Claims Assistance Ltd on behalf of the CLIENT in which case, the CLIENT shall be entitled to pursue the CLAIM elsewhere.
4.3. Skill and care. Simple Claims Assistance Ltd will use reasonable skill and care in providing the SERVICES as under the Consumer Rights Act 2015.
4.4. No assurances. Simple Claims Assistance Ltd offers no assurances that any CLAIM will be successful or that it will result in COMPENSATION being awarded or paid.
4.5. Outcome. Simple Claims Assistance Ltd will notify the CLIENT promptly of the outcome of the CLAIM.
4.7. Termination of Contract/Terms & Conditions. Simple Claims Assistance can terminate/stop a CLAIM if there is a breach of 3.1 and will pursue a fee for work completed. A notice period of 14 calendar days will be given.
Please see full terms and conditions in the contract.