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BY USING OUR WEBSITE, REQUESTING OR SUBMITTING A CLAIMS PACK (IN WHOLE OR PART) OR USING OUR SERVICES AND GIVING YOUR INFORMATION TO US, YOU INDICATE YOUR CONSENT TO US USING PERSONAL INFORMATION ABOUT YOU AS DESCRIBED IN THIS DATA PROTECTION POLICY
THIS DATA PROTECTION POLICY EXPLAINS WHAT PERSONAL INFORMATION WE MAY COLLECT ABOUT YOU, HOW IT IS USED, AND WHAT WE DO TO KEEP IT SECURE. WE ALSO EXPLAIN YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION AND HOW TO CONTACT US SHOULD THIS BECOME NECESSARY.
In order to provide you with the products and services you require, we may collect personal information about you from our websites, telephone conversations, emails and written and verbal communications. This may include, for example, your name, address, email address, phone number and details of any services you request or which we provide to you or which are relevant to the service(s)in which you are interested. Occasionally we may ask for a date of birth, for example, where the service you require has age related elements.
We may supplement the information that you provide with other information that we obtain as a result of our dealings with you, from others who act on your behalf or who have been involved in your financial affairs or relating to any claim you may wish to make (such as your financial advisers (including your IFA, or SIPP trustee) or the Financial Services Compensation Scheme) or which we receive from other organisations such as underwriters, regulators and legal advisers.
All personal information that we obtain about you and/or any other person whose details you provide will be held, used, and protected by us in accordance with the latest data protection law, this Data Protection Policy and our Terms of Engagement. We will primarily use the personal information:
With your permission, we will use the information we hold to inform you of products, services, events, newsletters and other information and opportunities that may be of interest to you.
If you make a claim or complaint using our services, we will have to provide a lot of the information we hold (and which relates to the claim) to those against whom the claim is to be made. Where they are no longer trading, this will be the Financial Services Compensation Scheme, for a complaint this will be the Financial Ombudsman Service.
We may also have to provide certain information about you and your claim to underwriters, insurers, legal advisers and other bodies/ organisations involved in handling the claim. Where required to do so by law or by a regulator, we may provide some of your personal information to appropriate regulators.
Occasionally, we may need to appoint other organisations to carry out some activities on our behalf. These will include for example, enquiry agents, couriers and service providers that provide telephone call handling agents as well as technology hosts, printing companies and mailing houses. In these circumstances, we will ensure that personal information is properly protected and that it is only used in accordance with this Data Protection Policy.
From time to time, Simple Claims Assistance Ltd works with other selected organisations on a range of projects and they may be able to offer you products or services that may be of interest to you (Simple Claims Assistance Ltd Claims Partners). For an up-to-date list of Simple Claims Assistance Ltd Claims Partners see our website.
Simple Claims Assistance Ltd, and our Partners would like to contact you and/or any person whose information you provide to us to invite you to enjoy other products and services in a number of ways, including by post, telephone or by email.
You can change your mind about receiving details of other products and services at any time by using any of the methods shown below (see the section ‘How to contact us’ below) or by following the instructions with each offer you receive.
We take the security of personal information seriously. We have security procedures and technology in place to ensure that our paper and computer systems and databases are protected against unauthorised use, loss and damage.
We may monitor or record telephone calls and any live chats on our websites for security purposes and to improve the quality of the services we provide to you and in respect of FCA compliance regulations.
Other than in the context of any products or services we provide on your instructions, we would not usually expect to transfer any of your personal information outside of the European Economic Area.
However, if we do transfer your personal information to other territories, we will take proper steps to ensure that the information is properly protected in accordance with this Data Protection Policy.
Privacy laws and practice are constantly developing and we aim to meet high professional standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies. We will send you a copy of our updated Data Protection Policy if it changes but you can always check our website periodically to see our latest policy.
We encourage you to promptly contact us to update your personal information if it changes. If you delay, this could slow down any claim we are handling for you. You can update or correct your personal information online in relevant client areas or by contacting us in writing or by email (see the section ‘How to contact us’ below). Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person.
You have the right to receive a copy of the personal data that Simple Claims Assistance Ltd holds about you. Please contact us to request this.
We have set our retention policy in accordance with GDPR (General Data Protection Regulations) and ICO (Information Commissioner’s Office) of 12 months and 6 years for accounting, reporting and complaint purposes. Further details are available on request. These are the periods of time we will keep your data based on how much interaction we have had.
Email info@sca.co.uk
Mail Andrew Zgorski, Simple Claims Assistance Ltd, Bragborough Hall Business Centre, Welton Road, Braunston, Daventry, NN11 7JG.
